Frequently Asked Questions

Yes, all our plumbers hold active City of Chicago plumbing licenses. We also carry general liability and workers' compensation insurance for your protection.

Absolutely. We provide free, no-obligation estimates for all standard services. Emergency dispatch includes a diagnosis fee that is clearly communicated upfront.

We serve most of Chicago's North Side including Lakeview, Lincoln Park, Wicker Park, Bucktown, Logan Square, Andersonville, Roscoe Village, and nearby suburbs like Evanston and Skokie. Check our service area page for details.

Most standard toilet replacements are completed in 1-2 hours. Same-day service is often available if you schedule in the morning.

You can either purchase your own toilet or we can supply one for you. We work with all major brands and can help you select the right model for your bathroom.

Yes, we handle complete removal and proper disposal of your old toilet as part of the replacement service.

We use motorized snaking for common clogs and hydro-jetting for heavy grease, sludge, and root intrusion. We also offer video camera inspections to diagnose recurring issues.

Yes. Our hydro-jetting equipment can cut through tree roots and years of buildup in main sewer lines. We'll also inspect with a camera to ensure the line is completely clear.

We recommend against chemical drain cleaners. They can damage pipes, especially older ones, and often don't fully clear the blockage. Mechanical cleaning is safer and more effective.

Burst pipes, sewer backups, major leaks, overflowing toilets, and complete drain blockages are all emergencies. Any situation that risks water damage or health hazards requires immediate attention.

We guarantee a 60-minute response time for emergency calls across our service area. Our dispatchers will give you an estimated arrival window when you call.

Our emergency dispatch fee is $249, which includes diagnosis and immediate mitigation. There is no after-hours surcharge. All repair costs are quoted upfront before work begins.

We use flat-rate pricing for most services including toilet replacement and drain cleaning. General plumbing repairs are billed at $99 per hour with a one-hour minimum. You'll always know the cost before we start.

We accept all major credit cards, debit cards, cash, and checks. Payment is due upon service completion unless prior arrangements have been made.

Yes, we back all our work with a satisfaction guarantee. We also honor manufacturer warranties on parts and fixtures we install. See our warranty page for details.